TAKING QUESTIONS: Free e-Master Class
Creating Allies....

This e-Master Class will put you in Partnership with others. You want to make allies, not enemies. You want to stimulate questions rather than create an atmosphere of hesitancy. Questions and Answers are recognised as a powerful method of feedback, debate, discussion and gaining agreement. Ensuring you set up these desirable conditions begins the moment you walk on stage, or into the room.

Your state of emotion, belief in your abilities, along with the level of command and conviction you demonstrate, will determine the quality of questions you receive. It is important to remember that the entire time that you are on air, which includes the moments before and after, others will be evaluating their feelings towards you. And what they feel, will be reflected in the questions they ask.

The Four Key Elements in Taking Questions and Answers.

1. Setting up the person you want the question to come from.
   
2. Listening to the question with Level 2 & 3 listening focus.
   
3. Answer the questions ensuring deep Rapport is present between you, the questioner, and the others.
   
4. Expand the interaction to further accomplish the goal.

Question time is Your opportunity to ascertain " whether you have accomplished your goal". The questions you receive will reflect other's understanding and experience. You will find some questions easy to answer and some more challenging. What you feel about the questioner will affect how you take the question and your response.

Difficult people come in two main varieties: those who deliberately set out to be difficult and those that you, happen to find difficult. From your point of view, both can be a challenge and an opportunity. Think how boring communication would be if everyone agreed with you all of the time, although sometimes this certainly seems an attractive proposition.

• Intentionally choose your questioner.
• Deploy different levels of listening.
• Command the space.
• Assertively deal with difficult and challenging questions.
• Expand answers to accomplish your goal.
• Create allies not enemies.
• "Relish the challenge of question time."