Jo Andrews, Fearless Engagement

Claire Haycock

Expert L&D Designer. Coach. Trainer. Facilitator Fearless Engagement

I believe inspiring individuals to own their own learning, as well as supporting the development of knowledge, skills and behaviour is the best way to accelerate business growth. Identifying the right learning strategy and creating a learning environment where you can constructively challenge thinking is where the magic happens.

The Personal Bit
60 seconds’ work and play…

3 words that sum you up?
Transparent. Tenacious. Fun-loving.

And 3 words that don’t?
Superficial. Complacent. Disorganised.

The best audience/coachees?
…have an appetite to learn.

What makes you laugh or smile?
Our miniature sausage dog (Ronaldo) strutting his stuff on a family walk.

Talk to me about…
Bringing up boys, travelling the world and how to have fun!

Ideal superpower?
Healer (no more suffering anywhere).

Biggest ‘Doh!’ moment?
Leaving the handbrake off my husband’s new car… eek!

When not coaching, you’ll find me…
At the side of a football pitch cheering on my boys, planning my next holiday, or completing an escape room with friends.

My Objective:

To provide bespoke, cutting edge and memorable learning solutions that enable personal and business growth.

Expert L&D Designer. Coach. Trainer and Facilitator

Claire’s mission is to maximise learner engagement and long-term learning benefits. It started over 22 years ago earning her stripes and credibility with clients who truly value her broad business and operational experience; specifically how she drives science and harnesses the powerful combination of an innovative approach to learning and new technology to deliver the essential, actionable and sustainable learning experience for teams across all levels of a workforce.

A highly motivated individual with experience in learning and development across industries; leading training professionals and developing major strategy initiatives to encourage business development. Claire has a wealth of expertise and training tools and prides herself on developing strong working relationships with key operational stakeholders to ensure learning is embedded into business DNA.

Professional Credentials

Coaching Specialities and how Claire can help you…

Claire has extensive experience in executing all key elements of the learning cycle. This means Claire can complete robust diagnostics in your business to fully understand your learning needs, design bespoke learning for your business (face to face or virtual), deliver the training and evaluate its success.

My time with Claire:

“Claire has not only developed me as a leader; she has changed my life; I would recommend this training to anyone.”

Successful projects include:

  • Lead Consultant on various leadership development programmes, including engagement, customer focused leadership, and change management
  • Design and delivery of coaching programmes to develop leadership teams to support frontline training programmes
  • Train the Trainer initiatives across different business sectors
  • Offshore strategic performance management programmes for a mobile network operator in the Middle East
  • Cultural transformation programme for a multinational general insurance company

Commercial Experience

Business Background and a life in the real world…

Claire started her career as a Checkout Operator at her local Coop and soon became interested in the training of staff. At the age of 19, she was promoted to a regional training management role with 54 direct reports. Claire went on to a consultation role with Carphone Warehouse TalkTalk to lead training projects and improve performance. One of her projects was estimated to have saved the business £8 million.

Claire also led full training cycles at Legal and General to implement new mortgage and administration platforms. During her time at Safestyle UK, Claire delivered various programmes, such as the Leadership Excellence Accreditation Programme for all commercial leadership roles. She also introduced a new onboarding process, led a campaign to drive inclusion called ‘Women in Commercial’; and restructured the training team to enable business growth with an on-track target of increasing company profit by £9 million.

Qualifications & Certifications

  • Level 7 Postgraduate Certificate in Personal and Development - University of Northampton
  • Apter Motivation Consultant - Apter International
  • NLP Practitioners Certificate - Choose2b
  • ECR Qualified Coach - RocheMartin
  • Everything DISC Practitioner Certificate - Fruitful Learning Group
  • PRISM Practitioner Certificate - PRISM Brain Mapping


Floor 3,
207 Regent Street,
W18 3HH


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